IT Support Engineer



WE ARE
HIRING!!


Job Title - IT SUPPORT ENGINEER  

Industry - PLASTIC

Reporting To - GOUP IT DIRECTOR            

Department - IT DEPARTMENT

Location - TEMA FREE ZONE, GHANA          

Experience - 5 – 7 YEARS


    Job Description    

RESPONSIBILITIES: 

1. IT infrastructure and Maintenance

· Oversee  the operation and maintenance of the organizations IT infrastructure, including servers, networks and databases

· Ensure high availability and reliability of all IT systems.

· Monitor system performance and troubleshoot issues proactively

· Must have knowledge in networking, configuring and Vlan

 

2. Technical support

· Provide advanced technical support to end- users and resolve complex IT issues

· Manage escalations and ensure timely resolution of incidents and service requests

· Develop and maintain documentation for IT systems and procedures

· Firewall ( Sophos/ Microtik desired)

· Installation of IP phones – Avaya

· Maintenance of the core switch

 

3. Project management

· Lead and manage IT projects from initiation to completion, ensuring they are delivered on time and within budget

· Coordinate with other departments to gather requirements and implement solutions that meet business needs

· Conduct risk assessments and develop mitigation plans for IT projects.

· Maintenance of IT assets

 

4. Security and compliance

· Implement and maintain robust security measures to protect the organizations IT assets

· Ensure compliance with Industry standard, regulations and internal policies

· Conduct regular security audits and vulnerability assessments

· Maintenance of attendance and door access systems

· Hyper V server maintenance and back ups

· Managing CCTV operations

 

5. System and Networking Administration

· Perform routine maintenance and upgrades of hardware and software

· Manage user accounts, permissions and access controls

· Monitor network traffic and optimize performance

 

6. Training and Development

o Mentor and train junior IT staff, providing, guidance and support

o Stay updated with the latest IT trends and technologies

o Develop and deliver training programs for end-users on new systems and technologies

 

QUALIFICATIONS

· Bachelor’s degree in Computer science, Information technology or a related field

· Additional professional certificate in IT is a plus

· At least 5 – 7 years’ experience in IT with a focus on infrastructure management and technical support

· Candidate should be in and around Tema

 

SKILLS AND COMPETENCIES

· Strong technical expertise in system and network administration

· Excellent problem-solving and analytical skills

· In-depth knowledge of IT security practices and protocols

· Proficient in project management and able to lead complex IT projects

· Strong communication and interpersonal skills

· Ability to work independently and as a team

 

WORKING CONDITIONS

· Full time position with standard working hours. Occasional overtime may be required 

                                                                                                                                                                              

If you are qualified and interested, click on the link below and fill the attach form to apply

Click here to apply


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